I know companies need to try to save money by hiring other countries to do tech support for us but what are we getting ourselves into.
Quote"Out of work: Police have arrested 12 men in western India for allegedly cheating four Citibank customers out of nearly US$350,000, a police officer said.
Three former employees at a call center in the city of Pune and nine of their associates have been charged with misusing financial data and illegally withdrawing money from the accounts of New York-based customers.
Citibank outsourced some of its customer support operations to Mphasis BPO in Pune, 85 miles southeast of Bombay.
The crime became known when the customers complained about unauthorized money transfers and the bank traced them to Pune.
Reacting to the news, a cyber law expert said the monitoring system in Indian companies needed to improve.
